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ALL THE BEST FOR 2020

So, as we kick off 2020 and a new decade we possibly have all made some great plans, visions and goals for the coming year and decade, and it was during the festive break I took stock of how far we have all come from a technological point of view.

Entering our 28th year in the telecoms industry we have helped thousands of business owners embrace the latest technology whilst enhancing their business activities through simple efficient communication products and services.

We now enter a new decade that will take business owners on a fast and exciting trajectory with super fast broadband not only into their premises with FTTP but also with mobile 5G data connectivity, and with all of these exciting changes there is one thing that remains consistent and reliable…our dedication to providing you with the best service and support.

We look forward to continuing our great relationship.

Richard Brindley, Founder

ARE YOU READY FOR  2020?

With an Albion partnership your 2020 vision has never been in safer hands.

We will be sharing some exciting concepts and new technology throughout 2020 which will help your business stay one step ahead, which we will communicating through our regular newsletters each month.

If you can’t wait that long and want to talk about any requirements you may have now… call us or email.

support@albionbusiness.com      

01782 269494

Tips and Tricks

How much does downtime cost your business?

Answer : Always Too Much !!

While the true cost of downtime will inevitably vary by business size,sector and the nature of operations, the consequences will always be the same. When systems go down, customer service, reputation and profitability are all put at risk.

 

STEP 1: Determine what’s critical

Are you fully prepared for any situation? Take into account your operations, staff and systems, and ask yourself the following:

  • What would happen if there was a power cut?
  • What would happen if the internet went offline?
  • What would happen if a natural disaster struck?
  • What would happen if key staff were unavailable?

STEP 2: Prevent, protect and detect

The best way to protect your business against disaster is building ‘business as usual’ resilience. To ensure voice availability 24/7, you can put the following preventative measures in place:

  • Modernise your tools
  • Use an inbound call manager
  • Build a resilient infrastructure
  • Use analytics for insight
  • Make a plan for flexible working

STEP 3 : Plan and communicate

For your disaster recovery plan, it’s important to define the key roles and responsibilities that backup personnel will play. This needs to be communicated to the whole organisation, and account for the possible lack of telephone or internet availability.Key questions to consider:

  • Who will officially declare the disaster to the organisation?
  • Who will activate the voice disaster recovery systems?
  • Who will notify suppliers, vendors and customers?
  • How will the disaster recovery team be contactable?
  • Who is the ‘fallback contact’ if key disaster recovery personnel are unavailable?

When things go wrong, clear communication will be critical in ensuring processes are being followed as planned. This will prevent panic among stakeholders, and ensure that recovery is carried out efficiently.

STEP 4: Test, Test Then Test Again

Full disaster recovery testing is important, but despite this, only a minority of businesses test their plans regularly. This worrying attitude towards risk can mean businesses only realise if their plans work during an actual incident of disaster.

FINAL STEP : Talk to Albion Business

When it comes to disasters, not everything is out of your control.

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